5 Ways to Support Your Veterinary Team During a Busy Summer
For most, the summer season brings thoughts of fun in the sun and relaxation. But for veterinary teams, summer can be a stressful time, with packed appointment books, an abundance of summer-related pet emergencies, and no shortage of time-off requests from staff.
While some of the summertime stress is unavoidable, there are ways you can help to mitigate the stress and support your team so they enjoy coming to work.
Here's what you'll learn:
Getting creative with your workforce scheduling
Extending the refill request time period to give your team some breathing room
Adding some fun to the team calendar
Varying your treats
Trying some remote staffing positions
Success Coach Brad Jonesberg
Brad Jonesberg grew up on Long Island, New York, and attended Boston University’s College of Communications, studying journalism and mass communications. He built his customer service skills in retail and business-to-business sales before transitioning into the pet health industry at a small animal practice in Philadelphia. As the client relations manager, he spent nearly 5 years focused on creating an excellent and complete client experience, managing the CSR team and all client-facing communications, including the practice’s website, social media, and more. Brad and his husband are at the beck-and-call of their Labrador-Great Pyrenees mix, Orion, and two cats, Dodger and Sirius. When they’re not chasing their boys around, they can be found geeking out over video games, movies, and TV. FUN FACT: Brad and his college friends write and perform a cabaret pub quiz called Boozy Broadway. They’re on YouTube until theaters can open again!
Success Coach Mandy Billinger
Originally from Alaska, Mandy Billinger obtained her Bachelor of Science degree in business marketing from Southern Utah University. After moving to Colorado in 2011, Mandy began her foray into veterinary medicine when she was hired as a practice manager, a position she held for 10 years. Perfect for this leadership role, Mandy is a strong advocate of increasing practice efficiency and helping to create an easy communication platform for clients to navigate. Mandy shares a shorkie and a Siberian husky with her husband. Together, they enjoy getting outdoors by camping, riding ATVs, snowboarding, and traveling. Mandy also volunteers at a local horse rescue and loves horseback riding in the fall. FUN FACT: Mandy has just started to learn how to golf and recently got her first birdie! The wind may have helped with this win, but she’ll take it.